AAC eStore Policies and Procedures

Placing an Order

Please follow all of the instructions shown, filling all the required fields with the necessary information as important. The accuracy of your data is very important for us to be able to fill your order correctly without any delay. Please note that we cannot ship to a P.O. Box. Correct billing addresses are required, as well as confirmation, if the parts are being shipped to a different location.

If you do experience difficulties submitting your order, or you are unable to locate a specific product, please contact our customer service representatives at 516-328-3662.

Payment Options

For the shopper's convenience, we offer the following payment options:

  • We accept the following major credit cards:  MasterCard, Visa, American Express and Discover. There is no minimum order at present for transactions done entirely on the eStore using a credit card.
  • International cardholders are required to fax a signed copy of both sides of the credit card along with identification.
  • Customs, duties and VAT charges are the responsibility of the customer for all items shipped outside of the U.S.A.

We invoice for the goods and shipping charges after the product has left our warehouse in New York. Credit cards will be authorized for the goods and estimated shipping charges at the time the order is placed. All transactions are processed via VeriSign using SSL 128 bit encryption.

Shipping Methods and Rates

Packages are shipped by the method selected by you. We ship via United Parcel Service, Federal Express, DHL and USPS on a daily basis. Trucking services require a scheduled pick up and can take 1-3 days to arrange.

To ensure prompt delivery, please provide a physical shipping address, as we can not ship to Post Office Boxes unless the method of shipment is via the USPS.

Shipping rates are calculated based on the weight of the product and the dimensions of the box, in addition to geographical destination and method of service. An estimate of the freight charges will be shown online until the actual shipment leaves our warehouse. At that time, the order will reflect the actual shipping charges. A $3.95 handling charge is applied to all orders. At this time we do not accept freight collect account numbers online.

Orders for product which is available from stock are processed within 24 hours of being placed. One to two business days should be allotted for tracking information to update. If your order is backordered due to an out-of-stock situation, delivery is typically 3-4 weeks ARO. Please contact us at 516-328-3662 for more detailed information.

If you are having any problems/questions pertaining to this quote/order,
please contact our sales department at any of the contact information listed below.
 Phone: 516-328-3662        Fax: 516-328-3365        E-mail: aacsupport@vibrationmounts.com  
©2006 Advanced Antivibration Components. All rights reserved.